Summary

This summary is for guidance only. If anything in it differs from the full text below, the full text applies.

Your account and your purchases

  • To use Cococel you state that you are at least 18 years old, or the age of majority where you live (section 2).
  • You can have only one account, in your own name, and you are responsible for what is done from it (section 2).
  • Check the number before you pay: a top-up delivered to the number you entered cannot be refunded (sections 3 and 6).
  • We apply limits per order and per period; if an order goes over them, we tell you before we charge you (section 4).

Cococel Balance and refunds

  • Your Cococel Balance does not expire, but it is not cash and cannot be transferred to another person (section 5).
  • If a top-up, a gift card or an eSIM is not delivered, we review it and refund the amount (section 6).
  • You can ask for a refund of an eSIM you have not installed within 30 days of the purchase (section 6).
  • If you delete your account, you lose any Cococel Balance left; before you delete it you can ask for a refund of the Cococel Balance you bought (sections 5 and 12).

Good to know

  • If you have a question about a charge, write to us; disputing it with your bank is still your right (section 8).
  • Your account starts with communications turned on, for example emails and notifications, and you can unsubscribe from promotional ones at any time (section 10).
  • How we handle your data is explained in our Privacy Policy (section 11).
  • We may change these Terms at any time: check the current version and its last-updated date (section 18).
  • These Terms are governed by the laws of Florida (section 19).

Contents

  1. How you accept these Terms
  2. Your account
  3. Our products
  4. Prices, payments and limits
  5. Cococel Balance
  6. Refunds
  7. Promotions and rewards
  8. Chargebacks and disputes with your bank
  9. Permitted use and fraud
  10. Communications
  11. Privacy
  12. Deleting your account
  13. Suspension and end of the contract
  14. Intellectual property and your suggestions
  15. Warranties and limits of liability
  16. Indemnification
  17. Force majeure
  18. Changes to these Terms
  19. Governing law and courts
  20. Notices and validity of these Terms
  21. Contact

1. How you accept these Terms

When you accept them

You accept these Terms when you create your account, when you make a purchase or when you use the Cococel website or app. If you do not agree with them, do not create an account or use the service. If you already have an account, you can end this contract at any time (see “Suspension and end of the contract”).

Which documents make up the contract

The contract is made up of these Terms, our Privacy Policy and the specific conditions of each promotion or program you take part in, such as the terms of the “Invite a friend” program. As regards a promotion or a program, if its specific conditions contradict these Terms, its specific conditions prevail.

An electronic contract

These Terms are an electronic contract. Accepting them on the website or in the app has the same legal effect as signing them, under the U.S. federal law on electronic signatures (the Electronic Signatures in Global and National Commerce Act, or “E-SIGN Act”). If you want a copy, ask for it at support@cococel.com: we send it to you as a PDF or as text, or on paper if you prefer.

Which version applies

Each order is governed by the version of these Terms in force at the moment you place it. The date of its last update appears at the top of the page. How we change them is explained in “Changes to these Terms”.

2. Your account

Age

When you create your account, you state that you are at least 18 years old, or the age of majority where you live if it is higher. Cococel is not for minors.

One account per person

You can have only one account, in your own name, with an email address and a phone number that you control. Do not create fake accounts or accounts in other people’s names. If you have more than one account, we may treat them as one, for example to apply the purchase limits. If you break this rule, we may suspend or close the accounts involved.

If you use Cococel on behalf of a company, the account must identify the company and carry your full name, and you must be authorized by the company to accept these Terms on its behalf.

Your details

You can create your account with your email address or with another sign-in option we offer. The details you give us when you create it and when you update it must be true, accurate and complete, and you must keep them up to date in your profile. We may ask you to verify your email address and your phone number. Giving false details breaks these Terms and may lead us to suspend or close your account.

Keeping your account secure

Your access is personal and cannot be transferred. Do not share your password with anyone; if you forget it, ask for a new one from the sign-in screen. You are responsible for what is done from your account. If you think someone is using it without your permission, tell us right away at support@cococel.com.

Each time you make a purchase, you confirm that you are the authorized user of the account and that the details you gave us are true.

3. Our products

On Cococel you can buy:

  • Phone top-ups, with and without a PIN, to more than 150 countries.
  • Gift cards, delivered as a code.
  • Data eSIMs, for phones that support eSIM.
  • International calls and SMS, paid with your Cococel Balance.
  • Cococel Balance, the money in your account for buying on Cococel (see “Cococel Balance”).

Before you pay

Check your order before you pay, especially the phone number you are sending a top-up to: a top-up delivered to the number you entered cannot be refunded (see “Refunds”). Before you buy an eSIM, check that your phone supports it.

Operators, brands and providers

Top-ups, eSIMs and gift cards are delivered by operators and other providers. What the person receives and how they can use it also depend on those providers’ conditions, for example an operator’s promotions or a gift card’s terms of use. We do not control those conditions, which may change.

Calls and SMS

International calls and SMS are paid with your Cococel Balance, at the rate for each destination, which you can check on the calls and SMS pages. The quality of a call also depends on the connection and coverage of both people. What is refunded if something fails is explained in “Refunds”.

Sometimes we give away call minutes, for example as a reward. Minutes are not sold, and the ones you get follow the conditions of the promotion under which we give them to you.

What you need

To use Cococel you need a compatible device, an internet connection and, depending on the service, a phone or data plan. All of that is at your expense, as are the fees and taxes others charge you for using it. Check with your providers what they charge you.

Availability

Some products and services may not be available in every country or for every number.

4. Prices, payments and limits

Payment methods

You can pay with the payment methods shown at checkout, for example a debit or credit card, Apple Pay, Google Pay or your Cococel Balance. You may only use payment methods that you own or are authorized to use.

Price

Before you confirm the payment, you see the price of each product and the order total. Your bank, your card issuer or your operator may charge you their own fees, for example for currency conversion. We do not control those fees and are not responsible for them.

Payment confirmation

Your bank may ask you to confirm the payment (3-D Secure). We may also ask you for other checks when we consider them necessary to protect your account and the service. If a purchase is made from your account, while signed in and after passing those checks, we treat it as made by you or by someone you gave access to, without prejudice to the rights the law gives you against unauthorized charges.

Limits

We apply limits per order and per period; if an order goes over them, we tell you before we charge you. We may change those limits to protect your account and the service.

Order review

To prevent fraud, we may review an order before completing it. If you place an order from a VPN, a proxy or another connection that hides your location, the order may be placed in review, and we may refuse or refund it.

5. Cococel Balance

Cococel Balance is the money in your account for buying on Cococel. You can use it to pay for your orders and for your international calls and SMS.

  • It does not expire.
  • It is not cash. It cannot be exchanged for money or transferred to another person or another account.
  • Promotional balance, the balance you get as a welcome, as a reward or in another promotion, follows its own conditions.
  • If we close your account for fraud or abuse, the Cococel Balance you have may be lost.
  • If you delete your account, you lose any Cococel Balance left, and we warn you before your account is deleted. If you want to get back the Cococel Balance you bought, ask for its refund before you delete the account (see “Refunds”). Promotional balance is not refunded.

Which Cococel Balance can be refunded is explained in “Refunds”, and what happens to it when you delete your account, in “Deleting your account”.

6. Refunds

Each product has its own rule. We review every refund request. To ask for one, write to us (see “Contact”).

Top-ups

If a top-up is not delivered, we review it and refund the amount to your payment method or to your Cococel Balance, usually within a few days. Your bank may take a little longer to show it. A top-up delivered to the number you entered cannot be refunded: check the number before you pay.

Gift cards

If a gift card is not delivered, we review it and refund the amount, as with a top-up. A gift card that has been delivered is not refunded unless we made a mistake, because a code already delivered cannot be canceled with the provider.

eSIMs

You can ask for a refund of an eSIM you have not installed by writing to support within 30 days of the purchase. If an eSIM is not delivered, we review it and refund the amount, as with a top-up. If you installed the eSIM and it does not work, write to us: a person reviews it.

Cococel Balance

Cococel Balance you bought is not refunded once it has been credited, unless we made a mistake or you ask for it before you delete your account. Promotional balance is not refunded.

Calls and SMS

If you have a problem with the quality of a call, write to us: a person reviews it, and there are no automatic refunds. If a segment of an SMS is rejected, that segment is not charged.

7. Promotions and rewards

Welcome reward

When we offer it, the welcome reward is limited to one per person and per phone number. Before we give it, we run risk checks, and we may not give it if the account does not pass them. If we later detect fraud, we may take it back. Closing or deleting an account and opening another one does not entitle you to a new welcome reward.

Other promotions

Each promotion that has its own conditions is governed by them, for example as to its dates, the products it includes and its limits. Some offers are for new customers only. We may end or change a promotion as its conditions allow.

“Invite a friend”

The “Invite a friend” program has its own terms and conditions.

The balance you get in a promotion is promotional balance and follows its own conditions (see “Cococel Balance”).

8. Chargebacks and disputes with your bank

If you have a question about a charge, write to us (see “Contact”) and we will review it with you. This does not limit your right to dispute it with your bank or your card issuer.

If you open a dispute or a chargeback on an order, we may pause your account or your purchases while it is resolved. If our review shows fraud or abuse, “Suspension and end of the contract” applies.

9. Permitted use and fraud

Use Cococel only for lawful purposes and as these Terms provide. You may not:

  1. Use the website, the app or the products you buy for anything illegal, fraudulent or harmful.
  2. Use Cococel in a way that damages it or prevents other people from using it.
  3. Use Cococel to copy, store, host, send, publish or distribute spyware, viruses or other malicious software, or links to them.
  4. Collect data from the website or the app automatically or systematically (for example, by scraping or data mining) without our written permission. An email does not count as written permission.
  5. Use Cococel to send unsolicited commercial communications, or for marketing purposes, without our written permission.
  6. Use Cococel in a way that infringes copyright, intellectual property or other rights.
  7. Try to get around our limits or our security controls.

If you see misuse or a possible infringement, tell us at support@cococel.com.

Warning

Buying products or services by fraudulent means is a crime under U.S. federal and state law. If we detect a fraudulent purchase, we may give the information about that transaction, and about the connection it was made from, to the victim or to the authorities when they request it under the law, without asking your permission first.

10. Communications

When you open your account, communications are turned on, for example emails, SMS or push notifications. You can change that at any time:

  • Promotional emails: each one includes a link to unsubscribe.
  • Push notifications: you can turn them off on your device or in your account.
  • Any promotional communication: you can also ask us to stop sending it by writing to support@cococel.com.

We may send you messages about your purchases, your payments and your account even if you unsubscribe from promotions, because you need them to use the service. Their delivery depends, among other things, on your device’s permissions, your carrier, the network and our providers.

11. Privacy

We handle your personal data as explained in our Privacy Policy, which forms part of these Terms. There you will see what data we collect, who we share it with and how to exercise your rights. We do not sell your data. The website uses cookies and similar technologies to work, to measure and to show ads; the Privacy Policy explains which ones.

12. Deleting your account

You can delete your account at any time. How to do it, and what data we keep afterwards, is explained on the Delete your account page and in the Privacy Policy.

Before you delete it, note that:

  • you lose any Cococel Balance left, as explained in “Cococel Balance”; and
  • you will not be able to sign up again with the same email address.

Deleting your account ends this contract, without affecting the rights and obligations that existed before that date.

13. Suspension and end of the contract

Service interruptions

We may interrupt all or part of the service for security, for maintenance (urgent or planned), for updates or because of a failure in our systems. We may also delay a new service, ask you for a new password or change how you sign in. We will try to keep the impact on you as small as possible. If the interruption is due to a failure in our systems or a risk to their security, it lasts for the time reasonably needed to fix it, and we are not liable to you for it.

If you break these Terms

We may suspend or close your account, and end this contract, if you break these Terms, if there are reasonable grounds to believe that you, or someone using your account because of your carelessness, used the service illegally, fraudulently or negligently, or if there are other well-founded reasons. We may tell you through the contact details on your account. If we close your account for fraud or abuse, the Cococel Balance you have may be lost (see “Cococel Balance”).

Orders in progress

If we suspend or close your account, or if the contract ends, we may complete or cancel orders in progress. If we cancel an order you paid for and it was not delivered, “Refunds” applies. Otherwise, we are not responsible for losses from orders that are not processed after that moment.

If you want to end it

This contract has no minimum or fixed term: it stays in force until you or we end it. You can end it at any time by deleting your account (see “Deleting your account”).

14. Intellectual property and your suggestions

What is ours

We, or those who license to us, own the Cococel brand and logos, the cococel.com domain, the content of the website and the app, and the data, systems and materials we use to provide the service. You may only use them to use the service as these Terms provide.

You may view the website, store its pages in your browser’s cache and print them for your personal use. You may not reproduce, copy, republish, sell, rent, sub-license, publicly display, edit or redistribute its content, or exploit it for commercial purposes, without our prior permission. Content we expressly publish for sharing may only be shared within your organization, and you are responsible for how it is used afterwards.

If someone infringes these rights, we may protect them by any means the law allows.

Your suggestions

If you send us comments, suggestions, ideas or other materials about Cococel, we may use, reproduce, publish, modify, adapt and share them with third parties, free of charge and without restrictions, in line with our Privacy Policy.

15. Warranties and limits of liability

No warranties. We provide the service “as is”. To the extent the law allows, we give no warranties of any kind, express or implied, including warranties of merchantability and fitness for a particular purpose, regarding third-party products, downloads, discounts and services you access through Cococel. Nor do we warrant that the website, the app and their software will work without errors, failures or interruptions, or that any defect will be corrected.

Limits of liability. To the extent the law allows, we are not liable to you for: (1) incidental, consequential or indirect damages, for example for interruptions, losses or loss of property, arising from using or being unable to use the website, the app or their software, even if we had been advised of the possibility of such damages; (2) claims for errors, omissions or other inaccuracies in the software of the website or the app; or (3) costs or damages arising from a third-party service transaction.

If a top-up is not delivered, or is delivered incorrectly, because of a failure on our side, and you used the service as these Terms provide and without any falsehood, fraud or negligence on your part, our liability is limited to the amount of that top-up, which we refund to you as explained in “Refunds”.

Nothing in these Terms limits the rights the law gives you that cannot be excluded by contract.

16. Indemnification

You agree to indemnify, defend and hold harmless Cococel International Inc. and its officers, directors, employees, agents, shareholders, licensors, suppliers, business partners and beneficial owners from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, arising from your use of Cococel, including any breach of these Terms by you. Each of those persons or entities may enforce this section directly against you on their own behalf.

17. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, for example failures of operators, providers or networks, power or internet outages, natural disasters or decisions of the authorities. While they last, the affected obligations are paused. If, because of one of those events, we cannot deliver an order you paid for, “Refunds” applies.

18. Changes to these Terms

We may change these Terms at any time. The version in force is always the one published on this page, with the date of its last update at the top. Check it each time you use Cococel: if you keep using it after that date, you accept the updated version.

If you do not agree with a change, stop using Cococel; you can end this contract by writing to support@cococel.com or by deleting your account. Ending it does not affect the rights and obligations that existed before the date you end it, including any amount you owe.

19. Governing law and courts

These Terms are governed by and construed exclusively in accordance with the laws of the State of Florida (United States), without applying its conflict of laws rules. By creating your account, using Cococel or buying through it, you agree to submit exclusively to the state and federal courts of Broward County, Florida, and you waive any objection to their personal jurisdiction over you.

20. Notices and validity of these Terms

Notices

We may send you notices about these Terms and about your account through any of the contact details on your account, or show them on the website or in the app. You can send yours to support@cococel.com.

If a part is not valid

If a court finds that a part of these Terms is invalid or unenforceable, that part applies to the extent the law allows, and the rest of the Terms remains in force.

21. Contact

If you have a question, a problem, a complaint or a suggestion, write to us at support@cococel.com or visit our Help page.