How to delete your Cococel account

Cococel International Inc. · Last updated: October 13, 2026

Summary

This summary is for guidance only. If anything in it differs from the full text below, the full text applies.

Ask for deletion in the app or by email.
First, spend your Cococel Balance or ask for a refund of the Cococel Balance you bought: whatever is left is lost (before you delete).
You have 30 days to change your mind. After that, we delete your personal data, except what we must or need to keep.

1. How to ask for deletion

In the app

Open the Cococel app and sign in.
Go to your profile and tap “Edit profile”.
Tap “Deactivate my account”. Although the button says “deactivate”, it deletes your account as explained here.
Read the notice about your Cococel Balance and confirm.

By email

Write to support@cococel.com from your account’s email, so we know the request comes from you. Say you want to delete your account and include your account’s verified phone number, with the country code.

For example:

Subject: “Delete my Cococel account”
Message: “Hi, I want to delete my Cococel account. My verified phone number is +1 305 555 0100.”

2. Before you delete your account

Your Cococel Balance is lost. Any Cococel Balance left when you delete your account cannot be recovered. Spend it first or, to get back the Cococel Balance you bought, ask support for its refund before you ask for deletion, and we refund it to you. Promotional balance is not refunded.
Check your orders. If one is pending or did not arrive, write to us before you ask for deletion so we can sort it out.

3. What happens next

Right away. When you confirm deletion in the app, or when we process your email, we sign you out of every session.
For 30 days. You can change your mind: write to support@cococel.com and we cancel the deletion.
After 30 days. We delete your personal data and the account becomes anonymous, except what we must or need to keep. From then on, the deletion cannot be undone.

You can’t sign up for Cococel again with the same email.

4. What we keep and for how long

When you delete your account, we keep what our legal, tax and accounting obligations require us to keep, and what we need to handle disputes and claims and prevent fraud, only for as long as needed for those purposes. After that, we delete it or anonymize it:

Orders and payments: they stay linked to an anonymous identifier instead of your account, for as long as our legal, tax and accounting obligations require. Some data of each order, such as the destination number, the IP and the last digits of the card, is kept for as long as needed to resolve possible payment disputes.
Data to prevent fraud, such as a phone number that already received a welcome reward.
Call records, messages in your SMS conversations in the app and technical logs, for as long as needed to handle claims and protect our systems.

5. If you only want to stop getting messages

You don’t need to delete your account:

Promotional emails: each one has a link to unsubscribe.
Push notifications: turn them off on your device or in your account.

Messages about your purchases, your payments and your account may be sent even if you unsubscribe from promotions. To opt out of personalized ads, write to us at support@cococel.com. We explain all this in our Privacy Policy.

6. Contact

Questions about deleting your account or about your data? Write to us at support@cococel.com or from the Help section of the app or the website. Our Privacy Policy explains how we handle your data.

Cococel International Inc., 4474 Weston Rd #1079, Davie, FL 33331, United States.