Top-ups are typically processed instantly, arriving within seconds. In most cases, credit is applied in less than 1 minute

Yes, Cococel enables you to send top-ups to any country worldwide

Payments can be completed using various online methods, such as credit and debit cards

Due to the immediate processing of top-ups, a transaction cannot be canceled once it has been completed

There is no limit to the number of top-ups you can send. You may send as many as you need to any country

Cococel allows you to easily make international calls through our application via VoIP protocol or a designated local number (DID). We provide affordable rates and high-quality voice service without requiring complex dialing codes

To make an international call, you will need:
  - Our installed application or a provided local number.
  - Access to a Wi-Fi or mobile data (3G/4G) connection.
  - A sufficient balance in your account

Calling rates vary by destination country. The cost per minute is displayed in the application or on our website before you place a call.

International calls must be initiated through our application or by using the provided local access number

If you encounter issues such as echo, delay, interruptions, or poor audio quality, please try the following:
  - Ensure you are connected to a stable Wi-Fi network or have a strong mobile data signal.
  - Close any background applications that may be using your internet connection.
  - Use headphones with a microphone in noisy environments.
  - If the issue persists, please contact our support team with the time and destination details of the call.
We are committed to providing high-definition, uninterrupted international calls

The Cococel messages service allows you to send international text messages from your account or application to mobile phones worldwide. This is an ideal solution for direct communication, as the recipient does not need an internet connection or a specific application

1. Navigate to the message section on our website or in the application.
2. Enter the recipient's full international phone number, including the country code.
3. Compose your message (up to 160 characters).
4. Select 'Send.' The recipient will receive it as a standard text message

The cost is determined by the destination country. The exact price per message is displayed before you send the message. Promotions or special package rates may be available for select countries

An active Cococel account with a sufficient balance is all that is required. You can send messages from our website or application using an internet connection. The recipient does not need a specific device or data plan to receive the message

1. Confirm that the recipient's phone number, including the country code, is correct.
2. Ensure the recipient's phone is powered on and has a network signal.
3. Check your Cococel transaction history to verify the message was sent.
If the message is marked as delivered but has not been received, please contact our support team with the relevant transaction details