Cococel's privacy policy respects and protects user-related data. For this purpose, the following considerations must be taken into account:

a) General Principles

  1. Once you provide your personal information (i.e., name, address, email, and phone number) to our website, it will be subject to the terms of the Privacy Policy outlined herein.
  2. This information will remain protected, unless it must be shared with legal or regulatory authorities due to a legal requirement, or by virtue of an agreement or request issued by the Tax Regulator or other competent legal authority.
  3. The data will be accessible only to us, our agents, or a company controlled by us, and will be processed or used by us for purposes and in a manner consistent with fulfilling our legal obligations.
  4. The information obtained from you will be treated as confidential and will not be disclosed to unauthorized third parties.

b) Data Collection

  1. We collect various types of personal data from users (such as first and last name, email address, phone number, purchase history, and payment methods) in order to provide a personalized experience.
  2. The data obtained is stored in an encrypted format on our server to protect your privacy. We collect it to offer individualized support that allows our Support team to address each client's problems and needs, as well as to facilitate transactions, purchases, and communication with our customers.
  3. You can delete your account at any time from our application's Menu, under the Settings option, by choosing "Deactivate my account," or by sending your account deletion request to our support team at support@cococel.com. By doing so, your personal information will be removed from our database.

c) Use of Your Information

  1. By default, Cococel will send notifications and communications using the contact information stored in the user's profile.
  2. Your data may be used to inform you about our offers, the status of your transactions, or other notifications sent by Cococel.
  3. The user can opt-in to receive these notifications. Likewise, if at any time you wish to stop receiving future communications, clear instructions on how to unsubscribe are included at the bottom of each email or SMS. You can also request to stop receiving notifications by writing to support@cococel.com.